"ICU"

About: Arrowe Park Hospital

I visited a family member who in the ICU on Saturday 29/03/2014. I was shocked at how rude some of the staff were ! Think some of them think they can talk to visitors like they are dirt ! The way my family are being treated is disgusting and to say its ICU they have no feeling to how my family are feeling ! There no communication between Dr and and next of kin ! My family are very distraught with the way they are being treated and more to the point they feel like they are been victimised ! Thank god I don't have use of this hospital with staff with bad attitude! But my family are told to leave at 7pm !! It's the only hospital I know that had visiting times! All ICU I know is 24/7! Arrowe park really need to jack up a little !!

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Responses

Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Intensive Care Unit. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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