"Severe Complications from Pneumonia"

About: Hammersmith Hospital

I was admitted to Hammersmith for surgery as I had an empyema on my lung. I was a patient on the cardio thoracic surgical ward. The care I received was absolutely first class. Staff were kind and caring at all times. It's only a little thing, but the general assistants always took the time to talk to you. I spent a lot of time on my own without visitors and these people brightened up my day! On the day of my surgery I came back earlier than expected, a member of staff went and arranged a special meal for me so I didn't go hungry. The hospital was spotless. Contact with medical staff was frequent, I saw a Consultant daily. I really enjoyed the food, I like the menu system and the choice it provided. My only negative was I was moved to an overflow ward for some of my stay. Whilst down here I felt forgotten about, contact was far less frequent and at one point I was the only resident on the ward bay which wasn't nice as it might sound. My surgery went well, I was given access to excellent pain relief afterwards for the duration of my post op stay. I never felt that I was denied anything on financial grounds.

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Responses

Response from Hammersmith Hospital

Imperial College healthcare NHS Trust is delighted to receive your review. Thank you for taking the time to share your experience of care following surgery at Hammersmith. Your comments are important to us and have been passed on to the team.

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