"The midwife was very helpful and ..."

About: Northwick Park Hospital

(as the patient),

What I liked

The midwife was very helpful and reassuring.

What could be improved

I had come in due to a potentially serious concern about the my pregnancy. The receptionist on maternity that day should have shown more empathy to me as a patient but instead she was rude and had a negative attitude which upset myself and my husband further.

Anything else?

The initial impression given by the receptionist is not a good image for the hospital. The midwife provided excellent care and support and therefore a positive public face for the hospital.

Story from NHS Choices

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Response from Northwick Park Hospital

Thank you for taking the time to comment on the care you received at our hospital and we are delighted that you are pleased with the care you received from your midwife.

However, we are very sorry to learn of your experiences at the maternity reception and would like to discuss them with you in more detail so that we can improve the services we provide.

Please contact us directly by calling 020 8869 2026.

Thank you.

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