What I liked
The midwife was very helpful and reassuring.
What could be improved
I had come in due to a potentially serious concern about the my pregnancy. The receptionist on maternity that day should have shown more empathy to me as a patient but instead she was rude and had a negative attitude which upset myself and my husband further.
Anything else?
The initial impression given by the receptionist is not a good image for the hospital. The midwife provided excellent care and support and therefore a positive public face for the hospital.
"The midwife was very helpful and ..."
About: Northwick Park Hospital Northwick Park Hospital Harrow HA1 3UJ
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