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Care Opinion

Surgery at Hairmyres

Posted By AL12

"Surgery at Hairmyres"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / General Surgery (Ward 5)

(as the patient),

I went to Hairmyres with what turned out to be a burst abcess. I wanted to comment on everyone who attended to me from the attentive receptionist at A&E through to the doctors who examined me in that department.

Ultimately I was transferred to Surgical Ward 4 where I again everyone was very attentive from nurses through to all doctors, even down to the ladies who came in with cups of tea and meals: everyone was very pleasant.

The anaesthetist took time to visit me before the operation and explain what would take place which was very reassuring and helpful as this was quite a new experience for me.

I had to go through a number of procedures, scans, surgery and aftercare which was excellent and well organised. I was discharged one day and the next day the District Nurses kicked in having been organised by Hairmyres.

Having not been a prolific user of health services I was pleasantly surprised at the attention I received right down to the fact that my bedding was renewed every day.

Thank you to all concerned.

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Responses

Response from Joan James, Divisional Nurse Director, Acute Services, NHS Lanarkshire 10 years ago
Joan James
Divisional Nurse Director, Acute Services,
NHS Lanarkshire

Submitted on 07/04/2014 at 07:49
Published on Care Opinion at 10:36

picture of Joan James

Dear AL12

Thank you for taking the time to give feedback following your admission and operation in Hairmyres. I hope you are recovering well from your recent illness.

I am really pleased to hear that everyone in the team who attended to you were helpful and pleasant, this makes a real difference to you at a time when you find yourself in a situation where, as you say, was a new experience.

Your feedback is really important and I will make sure that your feedback reaches all the teams mentioned. They will be delighted that you are feeling better and that you had such a positive experience during your time in Hairmyres.

Thanks again for taking the time to share your experience. Best wishes and I hope this message finds you well on the way to a full recovery.

Joan

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