About: West Cumberland Hospital

I am a little late in submitting this review, so sorry about that. I was admitted onto Kirkstone 1 ward for a biopsy on a lower abdominal mass and from the moment I arrived, the care I received was fantastic. Despite being very busy, the nurses were at all times caring, professional, attentive and respectful and tea and toast in bed has never tasted better! I have been privileged to receive many welcoming smiles in this hospital but I can safely say that this consultant's smile was the biggest and most welcoming smile ever & instantly put me at ease. He explained the biopsy procedure even taking the time to give a demonstration of the equipment in an attempt to prevent me from being shocked by the noise (I still jumped sorry ;) ) and he then worked with the wonderfully calming & humorous theatre nurse to make the procedure as bearable as it could be. I am very happy that I have chosen West Cumberland for my treatment and even though I require an operation to complete it, I have the utmost confidence in the consultant (different department) and his team that it will conclude successfully. I would have no hesitation in recommending the hospital based on the fantastic care I have received to date. The hospital should be very proud of its staff and I would really appreciate it if this positive feed back could be passed back to those involved. Once again, many thanks.

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Response from West Cumberland Hospital

Dear Ally We are very grateful to you for taking the time to contact us about your experience at West Cumberland Hospital. I will make sure that the full team are made aware of this very positive feedback. They too will be delighted to hear that the standards of care that they aim to achieve were so evidently met. With best wishes for your on going recovery . Alison Patient Experience

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