"Maternity Unit Triage and Labour Ward"

About: Hillingdon Hospital

The staff in Hillingdon Hospitals maternity unit are very kind and caring and they put me at ease when I had our baby at their hospital and they made us feel like we were the only patients that needed to be helped that day, layout of maternity ward is good, not too far to walk from triage to labour ward. the midwife never left us alone and if she did it was only to get something for us, she kept us informed about everything and involved us in any decisions that had to be made. They were very caring and the midwife made my husband feel just as much involved in the process as me. Only criticism is that the doctors in the antenatal clinic are under a tremendous amount of pressure to get patients seen and this make you feel like just a number to the doctor. Also need to have blood taken for a test and they forgot and nurse who was supposed to take the blood went home. But other than that the maternity ward is a lovely place to give birth. I cannot fault the staff in the labour ward.

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Response from Hillingdon Hospital

Thank you so much for taking the time to give us feedback on our service. We endeavour to provide a friendly helpful service that is dedicated to the needs of our women and their families. I apologise for the problems you encountered in the clinic areas and for the poor communication that resulted in your blood not being taken, we will ensure that these two areas talk to each other in future so that no one else needs to feel forgotten. We hope with our current refurbishment that is currently ongoing that our Labour Ward and Triage areas will be even better than they are at the moment. The trust is committed to providing outstanding customer care and we are delighted that the midwives were kind and caring, particularly putting you at ease at a time when you could be feeling very vulnerable. We firmly believe in working in partnership with our women so that you are always kept informed of what is happening at each stage of your baby’s birth. Anne Thysse, Matron for Women's Services

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