"Flippancy of Triarge Nurse Sat 5th April"

About: Countess Of Chester Hospital

My sister was admitted today, Sat 5th April, with severe back and chest pain. When the Triarge nurse came to assess her, she was in acute pain and couldn't breath. My sister's pain and anguish obviously irritated her and she threw her sheet down and said she would return when my sister calmed down! What arrogance! My sister was extremely distressed, had difficulty getting her breath and was very frightened. She was then left for 1 1/4 hours before she returned. I would like to say, that her arrogance could have well cost my sister her life. My sister, was later, that day diagnosed with pneumonia & and a blood clot on her lung. I am still seething with anger and intend to make an official complaint.

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Responses

Response from Countess Of Chester Hospital

Dear Sir / Madam, We are sorry to learn of your concerns with regards your sister's recent attendence in the Emergency Department. We take all patient feedback very seriously and have shared your comments with staff in our Emergency Department. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your sister's experience. This will also give us the opportunity to feedback to you personally regarding any action that has been taken as a result of your comments. The Patient Experience Team

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