"Watched and refused help"

About: Clacton and District Hospital / Respiratory medicine

(as a parent/guardian),

Rushed my son to nearest harmoni centre this evening whilst he was having an asthma attack (we were in car and close to Harmoni and had been waiting for appointment call when attack began) on arriving two receptionists and a doctor were at the desk. I immediately explained he was having an asthma attack and needed help. The receptionist then put her hand up to me and said she had to answer phone so I would have to wait. At this point in his desperation my two year old son vomited over me and the floor. I was then just handed a sick bowl. I asked the dr to set me up a nebuliser, grab some oxygen pronto help me which I got no reply! ! I sat down and attempted to administer his inhaler due to no other help. At this point a nurse arrived and handed me a box of 'tuffie' wipes and told me to give them back when I was finished cleaning up after him (whilst struggling to hold my son down and give ventolin) I then waited 20 mins for dr to see us who simply prescribed prednisalone (which local chemists were out of stock of! ) may I add I am a registered nurse myself so 1. I have professionally worked with the dr standing at the desk so I can be certain he was in a fact a dr and 2. I know when help is needed. I'm completely shocked angry and ashamed at this.

The wipes cleaned up the vomit well!.

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Responses

Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

picture of Paul Searle

I apologise you’ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

I understand that we have had email correspondence with you in the past few days and you have indicated that the issue related entirely to the Harmoni out-of-hours service and not in any way to the accident and emergency department at Colchester General Hospital.

If you need any further assistance, do let me know.

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Response from Clacton and District Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

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