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Appointment

Story from nhs.uk

"Appointment"

About: Tewkesbury Hospital

I have been waiting for a month as the letter said for some physiotherapy, I turned up on friday 3.15 p.M. For my appoinment booked in and 50 minutes later they came out and said you have been double booked ! And there is no record of your appointment, so now I have to wait another week and lose more time off work.Absoutley disgusting if I was late I would be charged for missing the appointment.

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Responses

Response from Tewkesbury Hospital 10 years ago
Tewkesbury Hospital

Submitted on 11/04/2014 at 11:34
Published on nhs.uk on 12/04/2014 at 04:00

Many thanks for taking the time to share this feedback. We are sorry to hear your concerns, and apologise that there was a mistake in the appointment booking. Your comments have been passed on to the matron who will be following this up, although it would be very helpful to have a few more details from you. Would you be happy to get in touch with our Service Experience team so we can follow this up with you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk. Once again, thank you for leaving your feedback which will be discussed with our team at Tewkesbury. Best wishes The team at Gloucestershire Care Services NHS Trust

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