About: St Albans City Hospital St Albans City Hospital St. Albans AL3 5PN
While I could see patients in surrounding beds being cared for really well by nurses, unfortunately, my allocated nurse, the sister, gave very poor care indeed. In fact, the care given was so non existent that other nurses (4 others) stepped in and responded to my calls for help. Following surgery my nurse failed to check on me for nearly an hour. A student nurse came along at one point and said she would help me get to the loo on crutches. Though well intentioned, she clearly had never helped anyone post surgery before. I ended up collapsed on the floor in front of a row of other patients, hospital gown completely open. I was lifted back onto a bed (not by my allocated nurse) and taken back to the bay (not having been to the loo). When the surgeon came round my nurse did turn up again. She had said she would make sure the sickness certificate was completed. She failed to do this and told me that the surgeon had screwed it up and thrown it away by mistake. When I asked if I could get another sickness certificate she said no, the surgeon had gone home and I would need to go to my local doctor to get one. The care I observed being given by many nurses on the day surgery unit was really super. I was just gutted that I was allocated such an uncaring and inattentive nurse. Extraordinary too that she should be a sister.