"Our daughter disclocated her shoulder ..."

About: Luton & Dunstable Hospital

(as the patient),

What I liked

Our daughter disclocated her shoulder and we couldn't move her. We called an ambulance and from the moment the paramedics came in our home to the moment she was treated, we were treated with respect and friendliness. Every one did their job with speed and efficiency and mosre importantly reducing our daughter's pain was the prioirty for everyone. What would we do without our amazing teams in the NHS! Well done Luton and Dunstable PCT - your staff have made you proud.

What could be improved

The area in the Trauma section had a scruffy and untidy floor.

Story from NHS Choices

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Response from Luton & Dunstable Hospital

We apologise that this comment was not addressed at time of posting. The Luton & Dunstable Hospital has changed the process in which it works regarding NHS choices and these comments are now checked and responded too regularly. However if you have any concerns you would like us to address please contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk

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