"All but excellent"

Thank you very much for the excellent care and treatment I received on Ward 16 at Castle Hill on 28/29th March. I was made to feel extremely relaxed and nothing seemed to be too much trouble. I would like perhaps to single out the nurse that assigned to me, my surgeon and the Registrar who, on Saturday afternoon returned to talk to me as he'd understood I was upset in the morning. This was much appreciated and reassured both myself and my husband who was there at the time. In addition the jigsaws in the day were a great distraction before my operation. My concern was in the period before I was discharged. My husband enquired about my blood test results( which we understood would take 2 hrs.) and it was now 3 hrs. plus. He was informed by the nurse that she'd come and tell us when they arrived leaving us feeling we shouldn't ask again. At about 7.15pm the same nurse said we could go and went to get me a clip remover. Some 15 minutes later she had not returned so I went to look for her. She was sitting at the nurses' station eating a chocolate biscuit! She'd forgotten about me! I was then ready to leave on my 1 hour journey to Cleethorpes, but I'm afraid there were no instuctions given to me(verbally or on paper) about what to do if I had any problems etc. In fact there was no "goodbye" and "I hope all goes well". All I got on turnig the wrong way on departure was "the door to go out is there" Not the way I felt a patient should be treated. Yes I was extremely satisfied with the care and treatment I received and would recommend Ward 16 but felt my care at the end left a lot to be desired.