"Most of the time the staff were ..."

About: Lister Hospital

(as the patient),

What I liked

Most of the time the staff were very helpful and the doctors were very infected

What could be improved

The ward that I was on where I was treated for an infection after an operation was not very clean. It smelt of urine and faeces , a fact that was also noticed by my visitors. I was on a ward where there were a lot of elderly patients and I felt that both myself and other patients were not always treated with dignity.

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Response from Lister Hospital

Thank you for your comments, which we are always grateful to receive. You clearly had concerns about the ward you were on, but it is not clear whether or not you chose to address them with the staff at the time. If you wish to take this matter up formally, we suggest that you make a formal complaint that we can then investigate on your behalf. If you are happy to do this, please send it to our complaints team at: patcomplaints.enh-tr@nhs.net.

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