"into a&e and admitted for heart problems"

About: Wexham Park Hospital

I had a small heart attack. From a&e into ward 7 into the ccu then another night in AMU. Having hear negative comments about Wexham park I was a little concerned. However, more than pleasantly surpirsed. 1. really clean and evidence of regular cleaning. 2. The staff were almost without fail, friendly and efficient. They engaged, were warm and showed genuine interest in patient welfare. 3. Doctors/medics also showed good bedside manner and good communication. Sleeping in a ward is never great, but I had a much better overall experience than I expected over a 6 day stay. Sodhexo - the food needs a bit of work.

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Responses

Response from Wexham Park Hospital

Thank you for taking the time to provide feedback of your experience at Wexham Park Hospital. I am pleased to hear that you were pleasantly surprised. We have been working hard to improve the experience for all of our patients and have undertaken a recent deep clean and redecoration programme. I will ensure your comments are fed back to Sodexo and to the teams in the departments you have listed. I hope you continue to recover well Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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