"Cancellation of Appointments"

About: Stoke Mandeville Hospital / Respiratory medicine

(as the patient),

I have some respiratory problems and have been receiving treatment from Stoke Mandeville Hospital. As of late the service you provide has been shocking, the last time that I saw a specialist was in Aug 2013.

The next appointment that you booked for was for the 11 Feb 2014 to see the RXQ Physiologist.

I was then to see Anjani Prasad on the 17th February as a follow up.

That was changed to April 28th. That was changed to June 16th. This has now been changed to 21st July 11: 30.

It makes me wonder if I will ever get to see the Chest Specialist again! !

This sort of behaviour is absolutely ridiculous, it means that a period of 11 months will have gone by from one appointment to another, and I am far from confident that you won't change it again before the July appointment.

If I knew just where to make a complaint to an Health Service Ombudsman I would send it to them.

The reputation of Stoke Mandeville Hospital in all departments is rapidly going downhill.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Dear Beata,

Thank you for taking the time to comment and we are so sorry to read about the experience you are having with the dates and confirmation for your next appointment at Stoke Mandeville hospital. Thank you for bringing this to our attention so that we can review how the service is provided. Although we value your comment here, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and complaints and so it is them who will be able to discuss this matter in more detail with you to ensure that we take the best action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk

Kind regards

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