"Great service at Minor Injuries Unit, less so from GP"

About: Lewes Victoria Hospital Surrey and Sussex

(as the patient),

I recently had to have a very painful (and self inflicted) finger infection dealt with at my local Minor Injuries Unit. I ended up visiting twice to have it sorted and redressed and on both occasions the staff were really good and sorted the finger out quickly.

I was advised, after my first visit, to make an appointment with my GP / Nurse to have it redressed - which I tried to do as soon as I got back, only to be told that there were no appointments available for the foreseeable future. This necessitated a second visit to the MIU, which this time involved a 2 and half hour wait to have the dressing changed (10 minute job).

So, while the staff at the MIU provided a great service and really were very good, the interaction at the surgery ended up with me being somewhere I shouldn't and potentially taking a place which would be better served for someone else. This adds strain and pressure on a great local resource and shouldn't really be happening.

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

Dear Jamie

Thank you very much for expressing your appreciation of the standard of care you received at one of our Minor Injury Units. It’s always encouraging for staff to receive positive feedback. We're pleased to hear that we could help. As a Trust we are committed to giving the highest quality of care to our patients, and we value all the comments we receive.

It was extremely kind of you to take the time to provide feedback. We will ensure that your comments are shared with the MIU staff. With regard to you comments about your GP service, you may need to forward these to your local Clinical Comissioning Group.

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