"My first ever CT Scan experience."

About: Royal Bournemouth General Hospital

I have had cause to complain about one particular department at this hospital in the past year but I cannot praise the CT scan department highly enough. I was instructed to attend my 17.15 apointment a little early which I duly did about 16.45. After being checked in, I was asked to take a seat but before I could do so, a nurse appeared with a large drink of water which I was instructed to consume together with a second. Thinking I would be in for a long wait while this worked it's merry way, I took a seat and opened my book. Before I finished my second cup, I was politely called in and advised the book would not be necessary. I was dealt with in a courteous and professional manner by all members of the team, given clear unambiguous instructions about the gowns, my belongings, the intravenous dye procedure and kept fully informed throughout my visit. By 17.20, I was heading for the main exit and on my way home. Well done all!

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Response from Royal Bournemouth General Hospital

Dear Anonymous I am sorry to hear about your previous negative experience and can assure you we are constantly reviewing our services and striving to provide high quality, efficient care in a clean and safe environment. I thank you for taking the time to write to us again and provide us with your positive feedback regarding your appointment for a CT scan. I am pleased to hear that your appointment could be brought forward and the time taking to complete the process was so efficient. Thank you for noting the courteous and professional manner by all members of the team and that you were clearly instructed and informed about the process. I hope this helped to remove any concerns you had and put your mind at ease. I will share your comments with the department as they always welcome feedback from patients, carers and relatives. Kind regards Sue Mellor Head of Patient Engagement

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