"Lack of professionalism"
About: Newham General Hospital Newham General Hospital E13 8SL
Posted by KB
I recently attended this hospital with my mother for her blood test and X-Ray and frankly i was disgusted by the behaviour of the staff. There was no clear structure in organisation of patients, within the blood test department. Whilst my mum was waiting to get her blood test done, there was bickering going on between two members of staff, which continued whilst she was even getting her blood test done. It was really petty and embarrassing to watch! I was extremely suprised by the lack of professionalism by these two members of staff. Overall i was so disappointed by the customer service of the hospital as the environment is not friendly and welcoming at all! The receptionist too, should perhaps work on their attitude and be more warm and friendly, since they are first point of contact for the members of public! I believe the hospital staff are acting such a way due to the fact majority of their patients are ethnic minorities that do not speak English and are incapable of filing a complaint, when such unsocial behaviour occurs by the members of the Hospital staff and the staff know this and therefore act accordingly knowing they can get away with unprofessional and rude behaviour. Anyone reading this review might think i am overreacting and being harsh. But i am simply stating how my experience was today when visiting the Hospital. I was so disappointed by the customer service i really do hope the staff receive training on conducting themselves in a professional way and focus on creating a friendly environment for the members of the public!