"A & E and Hand Centre"

About: Northern General Hospital

I crushed my thumb in a car door in June 2012 and needed urgent attention to deal with the matter. I must admit that the wait was long in total about 7 hours from start to finished, but my case was less urgent so I appreciate the wait and I was offered pain relief once I was triaged. The doctors and nurses were all lovely and very professional in dealing with my injury and nerves. I received excellent care and post op service.

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Responses

Response from Jane Fenelon, Senior Patient Partnership Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Anonymous Poster

Thank you for taking the time to give us your kind comments regarding your visit to to our hospitals following the injury you suffered to your thumb.

Regarding the delay in being seen, I am sorry that on this occasion this was not dealt with quickly and of the high standard we would expect at our Trust.

I am however, pleased to hear of the positive aspects of your visit. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved.

I hope you continue to make a good recovery from your injury.

Thank you again

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Response from Northern General Hospital

Dear Anonymous Poster Thank you for taking the time to give us your kind comments regarding your admission to our Accident and Emergency Department, following your thumb injury. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved. Regarding the long waiting time, I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. If you would like us to investigate this concern further please do contact our Patient Services Team on either 0114 271 2400 or pst@sth.nhs.uk and they will take additional details from you. I hope you continue to make a good recovery following your operation. Thank you again

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