"Follow Up"

About: Torbay Hospital

The treatment in Torbay is excellent but the discharge and follow up is non existant. Total lack of communication between Torbay and GP and patient. No instructions given following major surgery as to convalescing.

Story from NHS Choices

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Response from Torbay Hospital

Dear Patient, Thank you for your kind comments. We are really pleased that the treatment you received reached the high standards we constantly strive to achieve We are also very sorry to hear about your experience and that the standard of communication fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon Healthcare NHS Foundation Trust.

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