"Nasal Surgery - ENT Ward 10 27th March"
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
Posted by Anonymous
My operation was listed as a day attendance, however, as I did not go into theatre until late in the afternoon, I had to stay overnight. The staff during the day were absolutely great - best of all was a young trainee who couldnt do enough for you. However, when the nightshift came on it was like staying in another hospital. Staff gave the impression that the patients were an inconvenience. One young female nurse stood at the door of our ward complaining loudly that a patient in another ward was "so annoying, he's the youngest one on the ward and hes made more fuss than all the old men put together". After having packing removed by the ward sister, she told me I would have to return in 2 weeks to have splints removed from my nose, as I didnt realise I had splints in I became upset, her response was to look up to the ceiling saying "Oh, God" before storming out of the ward. I understand that by doing this type of work you can become immune to how distressing and uncomfortable people can be, but I have to say I was quite shocked by how abrupt and uncaring the nightstaff were. I hope I never have to stay on this ward again.