"Excellent service at The Orthodontics Department"

About: Queen Victoria Hospital (East Grinstead)

We visited the Orthodontist department last week with our 11 year old son. We can not fault the service we received. Our son was quite nervous but the Orthodontic Registrar that we saw was incredibly patient, friendly and professional. She spent time explaining everything that was going to happen at the appointment and was extremely thorough and had a very calming influence. We also were seen by a consultant who was also very approachable, professional and caring in her manner. We would have no hesitation in recommending this department to our friends and family and our son has no worries about going back next year.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Victoria Hospital

Dear Jane Thank you for your recommendation, we are always pleased to receive such feedback. It is a real credit to our staff and service that you feel happy to recommend us to others. Hospitals can be a very daunting and nerve racking place for anyone to come to so I was pleased to read that the staff were able to allay your 11 year old sons fears with their calming approach. I wish him all the best with his future treatment and we look forward to seeing him next year. Kind regards Nicolle Tadman - Patient Experience Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story