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Appointment still to be arranged

Posted By Immense45

"Appointment still to be arranged"

About: Telford referral and quality service (TRAQS)

(as a service user),

Told by optician needed a field test. Letter came appointments were about 18 weeks. Had telephone call eventually to book at Donnington. Turned up nobody knew anything about it. They rang around and said I should be at Shrewsbury.

Letter came next day after appointment to say Woodside. Another appointment sorted. I turned up this week and was given a test for glaucoma and would need another appointment for a field test.

Still to be arranged. Not happy! !

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 06/04/2014 at 10:33
Published on Care Opinion on 07/04/2014 at 13:03

Thank you for your feedback.

However, I am disappointed to note that your referral was not dealt with in the manner you expected.

If you would please contact me on 01952 580441 I would like to investigate how your referral was processed and identify where we can improve on our service to ensure this does not happen again.

I hope to hear from you, as I would like the opportunity to restore your faith in TRAQS.

Thank you

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