"Well treated but there are hygiene issues"

About: The Princess Royal Hospital / General medicine

(as the patient),

Mostly I was treated well, although I feel that perhaps two health/hygiene points need addressing: during the pre-op preparation, the BP monitor was inserted into my ear without prior cleaning, and then put straight into the case without cleaning, which could pass infection.

Also, having cleansed my wound, a swab was dipped into the dirty water then wiped over the wound which I did not think was very good either.

The nurse seemed to become inpatient with me after I stated I wished to have more movement in my thumb and I was not happy with the resultant dressing, so I redid it myself and had it done properly the following morning at the surgery.

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Responses

Response from The Princess Royal Hospital

Thank you for your comments I am sorry that you were unhappy with some of your care. If you would like to contact the Patient Advice and Liaison Service at the Princess Royal Hospital on 01952 282888, they would be happy to look into your concerns for you Di Davis Patient Advice and Liaison Service Shrewsbury and Telford Hospital NHS Trust

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