"One nurse in particular was very ..."

About: St James's University Hospital

(as the patient),

What I liked

One nurse in particular was very friendly.

What could be improved

I was waiting on a corridor for 8 hours waiting to be given a bed. I was very ill, and was not even on a trolley. I was given a hard back chair to sit on. I had a drip attatched to me, which I had to take to the toilet with me every time I was going to be sick, which was regularly, which the nurses didn't seem to care about.

I was given a bed at one point, only for me to be taken back out of it, and onto the corridor again, because the doctor was coming round, and they needed a bed to do patient assesments in. That doctor was very rude, and didn't tell me anything that was going on. He brought in another 3 people to the cubicle, and muttered to them about something. I felt very exposed and uninformed.

I was given nothing to eat from 9 o'clock in to morning until half past 5 when they got me into a bed, and even then it was just a small sandwich. At 8 o'clock i asked for something else to eat, and was told that they'd bring me something. I didn't see any nurses in the room i was in after that, and no food was ever brought. I was also faced with moody and quite rude staff in the morning when asking if i could have a shower. I had not been able to take off my clothes to sleep, as I had a drip fitted into arm. I had to wait until 10 in the morning before the drip was removed to I could wash and change.

Anything else?

Overall, the way the ward worked was unorganised and truely unacceptable. They made a very traumatic experience even worse, and I would not recommend staying at the hospital if you could aviod it.

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Response from St James's University Hospital

We are very sorry that your experience was unsatisfactory. Based on the details in your comments it is not possible to look into the circumstances but we will be happy to do so if you would like to contact the Patient Relations department. The e-mail address is: patient.relations@leedsth.nhs.uk or you can write to

Patient Relations, Leeds Teaching Hospitals NHS Trust

Trust Headquarters

St James's University Hospital

Beckett Street



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