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First class experience

Story from nhs.uk

"First class experience"

About: Castle Hill Hospital

I saw the surgeon on 17/12/13 & I went into Castle Hill for a complete hip replacement on 05/03/14. I had had a pre-op assessment 2 weeks before, which fully answered all my list of questions plus some I hadn't thought of so I was feeling pretty relaxed that morning going into surgery & chatting with the surgical team. The spinal anasthetic was completely pain free & they were all so efficient that I was on the ward eating lunch almost before I knew it. The nursing team on Ward 9 were obviously very busy but I can't fault anyone concerned with my treatment. Everyone was professional but caring & humourous & there was a good atmosphere. The physiotherapy & occupational health teams soon have you exercised & assessed & I was able to be discharged after lunch on 07/03/14, walking on my two sticks & with a bag full of medication & aftercare instructions. I was very impressed with the whole experience & would highly recommend it. I should also mention the food, good choice & quality which always helps & the good standard of housekeeping.

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Responses

Response from Castle Hill Hospital 10 years ago
Castle Hill Hospital

Submitted on 02/04/2014 at 15:32
Published on nhs.uk on 03/04/2014 at 04:00

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We are pleased to read of your experience and wish you a speedy recovery following your hip replacement procedure. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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