"Over the last ten years I have ..."

What I liked

Over the last ten years I have been in the Royal Free many times, both as an out patient and for minor operations. I have always been impressed.

When staying in, the meals are not perfect, but considering I could choose from a menu, and considering how difficult it is to cook for so many people, I was more than content with the food although if it were a public restaurant, I would not have been as impressed.

The nurses, doctors and others seemed a little overworked, but theu were always courteous and treated me with respect.

What could be improved

I have to treat this as a hospotal and not a hotel. Bearing in mind the distinction, I couldn't see, from my point of view, anything that could have been improved.

Cellphone use was forbidden when I last went there, and I was disappointed when I strayed into a paying section (cosmetic surgury) to see the nurses, doctors and patients using cellphones there. I wondered why paying patients could use cellphones but NHS patients could not?

Anything else?

If I have to see a specialist or whatever, I always insist on going to the Royal Free.

I have no relatives working for the Royal Free or for the National Health Service. I have no friends who work for the NHS either. In fact, apart from being on nodding terms with my local doctor, I don't even know anybody in the nHS service.