"Outpatients clinic"

I attended this hospital recently. My appointment time was 11.25 and I arrived in plenty of time. There was a notice up to say clinic was delayed by 30-40 minutes. Not good. After a while I noticed this had changed to 50-60 mins. 60 minutes passed and I was still waiting. I had to leave then because I had left my grand-daughter at home unwell and I couldn't leave her any longer - especially since I travel on the bus. On my last visit to the same clinic, there was a delay of over an hour and I left because my brother was terminally ill and I was going from there straight to Guys hospital. I do think that it would be much better if an actual person came to say what the delay is about, rather than a notice on board. I spoke to one of the staff I know and was told that this was a regular occurrence. I do not want to come back to this clinic and see this consultant, I would rather see a more junior doctor who would make an effort to see patients a lot nearer to their appointment time. This was a dermatology appointment.

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Response from Woodlands

We sincerely apologise for the delays you have experienced at Queen Mary's Hospital and have taken on board your comments about having somebody inform you about expected delays rather than a notice. Kind regard The Communication Team Dartford and Gravesham NHS Trust

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