"Rude receptionist"

About: Burnley General Hospital

Arrived at burnley general, welcomed by a rude rude woman. Advice would be to sort out her attitude problem! Sarcasm is not a nice trait and her attitude wads appalling. Hospital very clean, luckily not overly long waiting. Doctor very thorough

Story from NHS Choices

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Response from Burnley General Hospital

Thank you for sharing your feedback with us. We are very sorry that your recent experience with us wasn't what you expected, we always strive to deliver safe, personal & effective care. If you would like to discuss your concerns with us further please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns.

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