"feel left abandoned"

About: New Cross Hospital

my mother has been in and out of this hospital for compaining of certain symptoms. she went to AE 4 times and was sent home with a suggestion to take gaviscon! now afte weeks she has been diagnosed with cancer , At this difficult time we have been offered no support as a family. my mother has had no one speak to her about any support. we have had to keep asking about what is going on. my mother is not on the cancer ward . Feel the nurses are insensitive to our family. Where is the support? Feel let down and as for the doctor my mother saw at A&E how dare you write down what she should take on a crumpled piece of hand tissue disgusting!

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Responses

Response from New Cross Hospital

I was sorry to read your comments relating to your mother's care and treatment at our hospital. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Judith Davis Acting Patient Experience Lead

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