"My poor experiences of Cannon House"
About: Southampton West / Cannon House Southampton West Cannon House Southampton SO40 2RZ
Posted by mad (as ),
My experience of staff from Cannon House ranges from "wants to help but has a work load that doesn't allow this" to "can't be bothered", and a member of staff even falling asleep when on a home visit.
After being discharged from the mental health unit following a section, I had a visit from the team at Cannon House twice in 5mths. It actually took 9 weeks before they followed me up from hospital. This was even though they said that when I went home I would have a robust care plan. I have never seen this care plan.
When trying to contact a worker, you have to leave a message with the office staff and they put it in their message box. However, they don't go back to cannon house for days at a time, sometimes a week, so if you leave a message saying you need help it might not even be looked at for a week let alone see you.
As for complaining with pals I have tried that, and the managers just side step the question and deny it has ever happened. In my experience, complaining does not lead to change.