"Ward 31 the clinical decision unit"

About: Darlington Memorial Hospital

My husband went to see our doctor who has known us both for a very long time with very bad pains he sent us to ward 31 clinical decision unit, which we think should be renamed the clinical disaster unit because it was crazy! People every where phones ringing constantly and no feeling of calmness just craziness. We were met by a young man with a fancy title of nurse practitioner who told my husband that he thought his pain was nothing to worry about and he didn't really need to come into hospital, a little respect would have been appreciated us old folk are going to always worry about unexplained pains. He sat us in the room and that was the last he spoke to us he spent all of his time talking to two pretty young girls, now I know my husband isn't young or pretty (he never was) but he was in a great deal of pain and being in that room was becoming very irritable at his pain being trivialised, but eventually he was seen by a very caring and understanding doctor who clearly took his pain serious and made him stay in hospital for more testing. The ward and staff were outstanding but unfortunately first impressions do count and the clinical disaster unit let you down.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Darlington Memorial Hospital

Thank you for providing feedback on your husband's recent visit to Darlington Memorial Hospital. I am very sorry to hear that both you and your husband gained a poor first impression of the hospital and the ward he was sent to. I am pleased you felt the ward and staff were outstanding however and I will ensure your feedback is given to the ward on your behalf. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story