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PALS support absent from this hospital!

Story from nhs.uk

"PALS support absent from this hospital!"

About: Barnet Hospital

I had paid a lot of money to obtain a copy of a digital (DVD) medical record of a procedure. My gastroenterology consultant promised to return this to me as soon as they had viewed it. It's been over year and despite numerous telephone calls to their staff I have been unable to retrieve my property. It has been 4 weeks since I made a complaint with PALS team. Aside from an initial acknowledgement of my complaint they have not responded to any of my emails. Poor Service and theft of my property.

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Responses

Response from Barnet Hospital 9 years ago
Barnet Hospital

Submitted on 23/05/2014 at 10:53
Published on nhs.uk on 24/05/2014 at 04:00

Thank you for taking the time and trouble to write and share your concerns. May I start by offering my sincere and unreserved apologies for the time taken to reply to you and for the further inconvenience caused. I am sorry to learn about your concerns regarding the lack of response from gastroenterology and PALS teams and I offer my sincere apologies for the upset caused. I realise it has been some time since you wrote to us but if your concerns have still not been addressed please do contact us, either by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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