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zero communication

Story from nhs.uk

"zero communication"

About: Bishop Auckland Hospital

I spend 10 days in hospital and spoke to a doctor only 1 time. I was spoken down too, and treat as if I was senile at times by some staff nurses. I was never given the opportunity to discuss my condition and care plan at any point. The hca's were good hard workers as were the domestics. If I was a patient who could not speak up for myself and was of sound mind I would have been forgotten about. I was twice missed out at meal times, I was offer my dessert but no soup or main couse so had to have sandwiches. I can not prase the physios enough, they are angels in disguise, even though they tortured me at times.

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Responses

Response from Bishop Auckland Hospital 10 years ago
Bishop Auckland Hospital

Submitted on 31/03/2014 at 09:28
Published on nhs.uk on 01/04/2014 at 04:00

Thank you for providing feedback on your recent admission to Bishop Auckland Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your positive comments will be passed on to the staff involved. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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