"I found that the doctors and nurses ..."

About: Royal Free Hospital

(as the patient),

What I liked

I found that the doctors and nurses were very friendly and helpful. Also they seem to be very professional in what that they do.

What could be improved

The toilet wasn't very clean. There was a bit of blood on the floor and nobody cleaned it up.

I keep being referred to a different clinic without being informed beforehand most of the time. There always seems to be building work going on on the other one.

Story from NHS Choices

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Response from Royal Free Hospital

We are very sorry to hear that toilet area you used was not clean and that communications concerning the clinic location have not been good. If you would like to contact our PALS service with details of the toilet and clinic concerned, we would like to look further into these issues:

Patient Advice and Information Service (PALS)

Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

Tel: 020 7472 6446 / 6447; (020 7472 6445 - 24 hour answer phone)

Fax : 020 7472 6463

Minicom : 020 7472 6593


Interpreting services: 020 7472 6592

Text number: 07624 803635 (for use by deaf, hard of hearing and hearing impaired patients only)

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