"Lack of phone service"

About: Dr Gray's Hospital / Women's Services

(as the patient),

I have been calling your Gynaecology department for 3 hours now... every time I phone the line is engaged which is extremely frustrating but I understand I am not the only person trying to call.

However the one time it rings I'm left on the phone listening to the ringing tone for 2 minutes and 24 seconds before being disconnected! I call back straight away and surprise surprise... engaged.

Tell me, if I was calling to cancel an appointment who's fault would it be that it could not be cancelled? Also who is paying for my phone bill?

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Frustratingcom

It is very disappointing to hear that you have had so much difficulty contacting our services. We sincerely apologise for the problem you encountered.

We would very much appreciate you calling us so that we might better understand exactly when and who you were trying to contact. This will help us to look into the circumstances of the situation and if there are improvements to be made we will endeavour to make them.

I can be contacted on 01224 224923 or by email loldroyd@nhs.net

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