About: John Radcliffe Hospital John Radcliffe Hospital Oxford OX3 9DU
Hello I was delighted that my dad had been referred to this specialist clinic. What disappointed us was that none of the staff introduced themselves - yet this personal touch is so important to ensuring that patients feel comfortable and welcome. Many elderly people feel that they are trouble enough and a burden so making people welcome and obviously valuing them can make a huge difference. . We are grateful for the thorough medical examination but I felt that my comments about monitoring someone with so many disabilities and who is at risk of severe side effects from new medication were brushed aside, and nor was any follow up support offered, which was I understood from your service leaflet to be one of the benefits of the service in offering 'support both during and between clinic visits via the Specialist Ataxia Nurse'. The implications of genetic testing for family members was not addressed. Please could consideration be provided to supplying better wheelchairs for those who can't bring theirs with them? Only being able to push a large and heavy wheelchair backwards is difficult. It took 3 of us to bring dad to hospital - one to drive and take the car away if there was no parking available, one to get a wheelchair for him and push it and one to bring his walker so he could demonstrate how he walks. How elderly or disabled carers manage is difficult to envisage. There was no one at Reception in the West Wing to ask for assistance.