"Disgusted by my partner's care on admission to IRH"

About: Inverclyde Royal Hospital / Accident & Emergency

(as a carer),

My partner was admitted to IRH to have an examination of his throat by scope on a Friday. Had been poorly for several weeks. Was told the examination would have to wait until the Monday and kept in over the weekend. The examination duly done on the Monday, kept in until the Tuesday and sent home, as the bed was needed. Spent the next few days at home, still unable to swallow anything other than water which kept coming back up. By the Monday of the following week I had to call the GRP who contacted A&E for admission. My partner attended A&E, was examined and told to wait until a bed became available for him in a ward.

He was taken to J North, admitted and the instructions from the doctor were that my partner was to have a drip connected for fluids due to severe dehydration. This was done about an hour later.

I returned to the hospital the next day at 6pm to visit (I work) and my partner had been moved to G South, and had not been given any fluids via the drip since 4am that morning despite this being what was meant to have been done. He kept asking staff in J North but nobody seemed interested. The Staff Nurse I spoke to in G South was appalled and arranged for this to be rectified immediately. She said they had been waiting for my partner to be moved since 3pm that afternoon.

My partner showed great signs of improvement and the care received was so much better. He has been in other hospitals and has never experienced anything like this.

I feel that his admittance at J North was a disgrace, with everyone running around not appearing to know what they are doing at times.

I will be glad to get him home and to ensure this never happens again. I am disgusted that he had such poor care.

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Responses

Response from Greater Glasgow & Clyde NHS

Dear Vicky57

Thank you for taking the time and trouble to provide your feedback.

In the first instance we would be grateful if you could contact our complaints department (complaints@ggc.scot.nhs.uk or 201 4500) in order to discuss your concerns further.

Once again thank you for using the Patient Opinion website, it is greatly appreciated.

Kind Regards

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