"My 83 year old father was treated ..."
About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW
What I liked
My 83 year old father was treated at A&E for a deteriorating "delicate" condition that is not easy for him to talk about. We were seen quickly, all staff (nurses and especially the female A&E doctor) were polite, friendly, patient and extremely respectful (not always the case with elderly patients). There was no significant waiting (we were initially seen within 10 minutes). The advice/treatment was good and very reassuring.
What could be improved
I always feel A&E would be better if the nurses explained what was going to happen next - ie "there will be a short wait of perhaps xx minutes until a Doctor is available to see you", or "there will now be a wait until a test result comes through, this may take xx minutes". I appreciate that predicting times is not always easy and I assume that nurses don't do this to avoid being accused of misleading people if something takes longer than their estimate.
I was surprised at how small the waiting area was - it can easily get full which gives an unfair impression of pressure on the system. It can also be very daunting if it is very full of sick / injured patients or (eg) people with mental illness or dementia waiting to be seen.