"mother's excellent treatment"

My mother had an heart attack 6 weeks ago, the staff on wards 304, 306 and critical care, were absolutely fantastic. Everyone was always helpful and friendly. Every time we had questions, they were happy to answer them. A special thank you to her heart specialist, he also was excellent, and he spoke, not in "medical" terms, so we could understand him. We have nothing but praise for hard working staff at this hospital. Thank you, doesnt seem enough for all you have done for my mother. Thank you from my mother, Angelina Harrison, and all our family.x

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Responses

Response from Queen Elizabeth Hospital Birmingham

Dear Michelle Harrison Thank you for taking the time to provide feedback on your experience of the wards 304, 306 and Critical Care Unit at the Queen Elizabeth Hospital Birmingham. We are very pleased that your mother and you had such a positive experience at what must have been a very anxious and distressing time for you. Thank you also for your kind words about the heart specialist and staff. Your comments have been passed onto the senior staff responsible for these services; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. We hope that your mother continues to make a good recovery. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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