"Unhygienic and dirty with disinterested staff"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
I have to visit outpatients twice a month for various issues. Each time the staff on the ENT Department are extremely rude/ignorant. The receptionists leave patients standing waiting to be addressed whilst they stand with their backs to you laughing and joking amongst themselves despite looking right at you initially. Deliberate ignorance makes patients feel small- not a nice feeling especially when you're ill. Staff very unorganised. All the way through the hospital the anti bacterial gel dispensers were all empty - this has been the same for my last 4 visits. I have also witnessed dispensers in the treatment rooms are often empty too. It's discussing and I don't feel confident I won't get infection here at some point. This hospital needs to regain staff morale and commitment to patient care and work on cleanliness in general.