"Thank you"

About: Yeovil District Hospital

I was admitted last year for a procedure, and after the care I received I did not want to ever go back to YDH. I did not raise a complaint as I was too traumatised. After meeting with my consultant initially, I shared this feeling with him and it was only thru his guarantee and professional behaviour that gave me the confidence to return. I attended the hospital this morning @ 7am for a procedure that I was extremely nervous about. There was a little hiccup, however the care, kindness, consideration, individualism, respect was absolutely fantastic from 99% of the team today. From Theatre Admission, to the Anesthetise , to wonderful kind lady that was present throughout my recovery , to the lovely nurse in ward 7a. At all times the above always kept me informed, answered my questions in a very positive and certainly knowledgeable way that gave me confidence in their capabilities. The Consultant: a highly skilled, yet down to earth consultant that took responsibility for me, and made me feel at ease. As I marked only fairly satisfied on staff co-operation and dignity was for a nurse that definitely did not share the professionalism of the above. However I do not want to take away from my praise for the others

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Responses

Response from Yeovil District Hospital

Thank you for your positive comments about the care you received recently. Your comments have been passed onto the staff involved. It is always good to hear that patients are receiving the high standard of care that we as a Trust are committed to providing. We were concerned to read that one member of staff was of concern to you. Linda Hann, our Patient Experience Manager would welcome your feedback regarding this. She can be contacted on 07825 111993

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