"Doctors don't leave the 6Cs to the Nurses"
About: Trafford General Hospital Trafford General Hospital M41 5SL
I received my ENT outpatient appointment within one week of referral after my original 6 week wait was brought forward, which was very welcome. Obviously the Trust are trying really hard to book patients into all outpatients slots. My wait in the department was very short only 30min over my appointment time. Reception staff and HCA were very welcoming and helpful. (although still waiting on my choice of follow up appointment! ) The assessment I received from the surgeon instilled confidence, he knew what he was talking about and explained the treatment really well, taking the time to go and get me a leaflet. I don't think he even realise how short and abrupt and verging on argumentative he was.... He stated very strongly that I shouldn't use otrivine .. When I tried to explain why I take and how as a pharmacist I understand that prolonged use can cause rebound congestion he kept taking over me .. Lucky I am not easily phased so I made my point.. A similar dialogue occurred when I suggested that my symptoms may be fungal and that I was concerned that my symptoms were unilateral. On the upside he was a confident competent doctor who gave me a full explanation of my treatment options ... But he could do with remembering that I have lots of questions I am a bit concerned and I need a little care and compassion don't leave the 6Cs to nurses !