"Decided to wait 3 months and revisit"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

Quick appointment to see GP. Viewed both good and bad ears, carried out heavy tests on both. Informed me of the next staged for referral.

TRAQS rang after Christmas period and provided hospital and date which I could select. Choice Princess Royal as nearest.

10am appointment. Went in for hearing test on time to see consultant. Viewed ears and nostrils, removed some wax from ear.

Discussed options an ear appeared to be improving. Decided to wait 3 months and revisit.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated.

Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the hospital.

PALS PRH - 01952 282888

Thank you again for taking the time to respond

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Response from The Princess Royal Hospital

Thank you for your comments which will be forwarded to the Head and Neck Unit Di Davis Patient Advice and Liaison Service Shrewsbury and Telford Hospital NHS Trust

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