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TRAQS immediately resolved problem

Posted By Pounds415

"TRAQS immediately resolved problem"

About: Telford referral and quality service (TRAQS)

(as a service user),

Prior to Christmas, I was referred to have an endoscopy, allowing for the Christmas break/public holidays.

I was contacted by TRAQS with a choice of two hospitals to have this performed. This did not include the Wellington Road surgery which I was expecting.

However, this was immediately resolved by the TRAQS team. An appointment has arrived from the Wellington Road Surgery as promised since.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 04/04/2014 at 10:16
Published on Care Opinion at 14:16

Thank you for writing to TRAQS.

As all feedback is anonymous I am unable to identify your referral to determine why Wellington Road Surgery was not offered as part of your choice. There are a number of reasons why you may initially been offered a hospital appointment as opposed to the Community Clinic in Wellington.

I am sorry that you had to contact TRAQS to amend your choice but pleased that you have now received an acceptable appointment.

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