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Overall the service was delivered efficiently and quickly

Posted By Honest704

"Overall the service was delivered efficiently and quickly "

About: Telford referral and quality service (TRAQS)

(as a service user),

I was referred initially by the optician to the doctor. The doctor passed on the referral without contacting me.

I was contacted by TRAQS and offered two possible dates at one of the two clinics. A date was arranged satisfactorily.

The clinic then contacted me to bring the appointment forward to an earlier date.

Overall, the service was delivered efficiently and quickly.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 04/04/2014 at 10:09
Published on Care Opinion at 14:16

Thank you for providing your comments regarding your recent referral.

TRAQS aims to deal with your referral promptly, to ensure that treatment can take place without any unnecessary delay.

We are pleased that the service provided by TRAQS met with your approval.

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