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My referral was marked as urgent but I have waited a month

Posted By Chip582

"My referral was marked as urgent but I have waited a month"

About: Telford referral and quality service (TRAQS)

(as a service user),

My referral was marked as urgent but I have waited a month in considerable pain before getting an appointment.

The problem has been that my referral was sent to the wrong hospital.

I now have to go to Cannock from Telford to see a consultant.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 04/04/2014 at 09:38
Published on Care Opinion at 14:09

Thank you for taking the time to provide feedback regarding your referral.

I am sorry to read of your disappointment particularly in view of the circumstances, which led to your need for an urgent appointment. Unfortunately because your feedback is anonymous I am unable to determine the circumstances surrounding your referral. If you would like to contact TRAQS on 01952 580441 I would be happy to investigate the matter further on your behalf.

Nevertheless, I do apologise if you have been subjected to any undue delay to the commencement of your treatment.

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