"My referral was marked as urgent but I have waited a month"

About: Telford referral and quality service (TRAQS)

(as a service user),

My referral was marked as urgent but I have waited a month in considerable pain before getting an appointment.

The problem has been that my referral was sent to the wrong hospital.

I now have to go to Cannock from Telford to see a consultant.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to provide feedback regarding your referral.

I am sorry to read of your disappointment particularly in view of the circumstances, which led to your need for an urgent appointment. Unfortunately because your feedback is anonymous I am unable to determine the circumstances surrounding your referral. If you would like to contact TRAQS on 01952 580441 I would be happy to investigate the matter further on your behalf.

Nevertheless, I do apologise if you have been subjected to any undue delay to the commencement of your treatment.

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