"ward 2 short stay"

About: The James Cook University Hospital

i had to stay in ward 2 as there where no beds available in the department i needed to go to.i was in a side room, i found the staff very attentive, polite, respectful and helpful, this extended right down to cleaning staff..the room was kept very clean with cleaners coming in every day. the meals where served hot and promptly,i was checked on many many times by staff.having been in this hospital before i found this very reassuring.i was never in pain as i was given pain relief when needed.i think all the staff at ward 2 night staff included deserve a huge thank you for making what was a hard time for me much much better. i cannot overstate the kindness showed and the attentiveness shown by all concerned in my care on that ward. simply thank you all.kind regards .

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Response from The James Cook University Hospital

Good morning Michael Thank you for your kind words regarding your stay on Ward 2 at The James Cook University Hospital. I am pleased to learn you found the staff attentive and helpful during what must have been a difficult time for you. I shall certainly forward your kind words to the staff invloved in your care and treatment and I am sure they will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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