"very unhappy"

Posted via nhs.uk 10 years ago

I was in Birmingham Treatment centre for my follow-up appointment with my ENT twice since February...and they have send me back home 2 times because my consultant wasn't there... they didn't call me to change appointment or cancel it... now I must wait another month for visit... I'm waiting with all this pain for few months and don't know how to handle it. they should really think about people, because thats why they are working in hospital...

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Birmingham Treatment Centre

Submitted on 29/04/2014 at 11:58

Published on nhs.uk on 30/04/2014 at 04:00

I agree. We are about to introduce a changed system for our outpatient bookings that should help. In the meantime if you can send me your details we will see if the third time we can get it right. I am sorry. Toby Lewis, Chief Executive

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"very unhappy"

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