About: Cannock Chase Hospital

I have been having treatment at this hospital over the last 4 years and have been very satisfied with the standards and quality of care. But over the last few weeks I cannot believe the problems I have had trying to change an appointment I called number and was given another one I called that one left a message asking for appointment early morning or late afternoon as I work full time. New appointment came 13:15? What part of my message do they not understand? I called to rearrange another appointment left 3 messages got no call back then I had a call the day before to tell me I had not been for blood tests and was due in hospital the next day? No wonder the NHS is in such a mess and so much money is wasted when you cannot get a simple instruction followed up correctly.

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

I am sorry to hear that you have had so much trouble trying to change your appointment. I would appreciate it if you would contact our PALS department on 08000721646 to provide details of the speciality so that we can address this.

Kind Regards

Angela Grocott

Head of Patient Experience

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